Frequently asked questions
Everything you need to know before joining a Bikey Tours cycling adventure. If you can't find the answer you're looking for, just get in touch — we're always happy to help. Don't be shy: Reach out and say hi!
What is included in the trip?
What is included in the trip?
Each Bikey Tour is designed to make your cycling holiday as easy and enjoyable as possible. Your tour page will clearly show exactly what is included. Depending on the tour, this will typically include accommodation, daily breakfast, selected dinners, ride support, route planning and navigation, luggage transfers, support vehicle and your Bikey Tours team.
Flights, travel insurance and personal expenses are generally not included unless specifically stated.
How fit do I need to be
How fit do I need to be
You don't need to be an elite cyclist. Our tours are designed for enthusiastic recreational riders who enjoy riding regularly and want to experience some of the world's great cycling destinations.
Each tour clearly shows the typical daily distance and climbing so you can decide whether it suits you. And remember — you're supported. On selected days there may be shorter ride options, and the support vehicle is there if you've had enough for the day.
Not sure? Visit our “Can I Do This?” page or simply ask us.
What Support will i have while riding
What Support will i have while riding
You're not out there on your own. Our tours are fully supported, with experienced ride support, planned routes, daily briefings and vehicle support as appropriate to the tour. We regroup during rides and help manage the day so you can concentrate on enjoying the experience.
Our philosophy is simple: you ride as much of the day as you want to ride. If you need some help, we're there.
WHAT HAPPENS IF I CAN'T COMPLETE A RIDE?
WHAT HAPPENS IF I CAN'T COMPLETE A RIDE?
That's completely fine. This is a cycling holiday, not a race. Our support team is there to help you enjoy the experience at your level. Depending on the day's route, you may be able to shorten the ride, skip a section or use the support vehicle.
HOW DO I SECURE MY PLACE?
HOW DO I SECURE MY PLACE?
Your place is secured once we receive your deposit. The deposit amount and payment schedule will be clearly shown for each tour before you book. The remaining balance is payable in accordance with the booking terms for your particular tour.
ARE AIRFARES INCLUDED?
ARE AIRFARES INCLUDED?
No. Unless specifically stated otherwise, international and domestic airfares are not included. We'll tell you where and when the tour begins and finishes so you can arrange your travel accordingly.
DO I NEED TRAVEL INSURANCE?
DO I NEED TRAVEL INSURANCE?
Yes. We require guests to have appropriate travel insurance for the duration of their trip, including suitable medical and cycling-related cover. We'll provide the information you need about the tour so you can arrange appropriate cover.
CAN NON-CYCLING PARTNERS JOIN?
CAN NON-CYCLING PARTNERS JOIN?
Absolutely. Where a particular tour is suitable for non-riding partners, we'll identify this on the tour page. There's often plenty to enjoy away from the bike — towns, restaurants, scenery and local experiences — and opportunities to meet up with the riders during the trip.
CAN I TRAVEL ON MY OWN?
CAN I TRAVEL ON MY OWN?
Absolutely. Many cycling holidays are a great way for solo travellers to meet like-minded people. Tour prices are generally based on twin-share accommodation. Where available, you can choose a single room by paying the applicable single supplement. If you're happy to share, we'll discuss the available rooming options with you before confirming your booking.
CAN I HIRE A BIKE?
CAN I HIRE A BIKE?
We don't directly rent bikes, but where suitable bike-hire partners are available at the destination, we can help connect you with them. Bike availability and options vary by destination, so contact us before booking if you plan to hire rather than bring your own bike.
WILL I RECEIVE DETAILED ROUTES AND TRIP INFORMATION?
WILL I RECEIVE DETAILED ROUTES AND TRIP INFORMATION?
Yes. Before departure we'll provide the information you need to prepare for your tour, including the itinerary, ride information, accommodation details, packing guidance and other important travel information. Route files and daily ride briefings will also be provided as appropriate.
IS WI-FI AVAILABLE?
IS WI-FI AVAILABLE?
Wi-Fi is available at most of the accommodation we use, although connection quality can vary depending on the destination — particularly in more remote cycling regions.
DO I NEED TO SPEAK THE LOCAL LANGUAGE?
DO I NEED TO SPEAK THE LOCAL LANGUAGE?
No. That's part of the benefit of travelling with Bikey Tours. We'll help with the logistics and communication throughout the tour. Learning a few local greetings is always fun, but you certainly don't need to speak the language.
WHAT IS YOUR CANCELLATION AND REFUND POLICY?
WHAT IS YOUR CANCELLATION AND REFUND POLICY?
Deposits, final payment dates, cancellations and refunds are governed by our Booking Terms & Conditions. We recommend reading these before paying your deposit. We'll make the relevant terms available during the booking process.

